1. Service Overview
M&H Cleaning Services provides residential and commercial cleaning services, including general cleaning, deep cleaning, carpet and floor care, window cleaning, and other related services in the Bay Area, California.
All services are performed by trained staff and may be customized based on the needs of each client.

2. Booking and Appointments
Services must be scheduled in advance via our website, phone, or email.
Appointment times are approximate and may vary slightly due to traffic or previous job delays.
Clients are responsible for providing accurate information about the location and scope of service required.

3. Cancellations and Rescheduling
Appointments must be canceled or rescheduled at least 24 hours in advance.
Same-day cancellations may be subject to a cancellation fee of up to 50% of the scheduled service cost.
We reserve the right to cancel or reschedule appointments in case of emergencies or severe weather conditions.

4. Access and Safety
Clients are responsible for ensuring safe and reasonable access to the property.
Any hazardous conditions or special instructions must be disclosed prior to the scheduled service.
M&H Cleaning Services reserves the right to refuse service if staff safety is at risk.

5. Payments and Billing
Payment is due at the time of service unless otherwise agreed in writing.
We accept cash, credit/debit cards, or digital payments.
Invoicing options are available for recurring or commercial accounts.

6. Satisfaction Guarantee
We strive for complete customer satisfaction. If you’re not satisfied with the service provided, please notify us within 24 hours and we will make reasonable efforts to resolve the issue.

7. Liability
M&H Cleaning Services is insured and will exercise reasonable care in the handling of property.
We are not liable for pre-existing damages, improper installation of items, or normal wear and tear.
Clients must secure valuables and fragile items before service begins.

8. Privacy and Data Use
We value your privacy. Any personal information collected through our website or during service interactions is used solely for scheduling and communication purposes. Please see our Privacy Policy for more details.

9. Modifications to Terms
We reserve the right to update or modify these Terms of Service at any time. Any changes will be posted on this page with an updated effective date.

10. Contact Us
If you have any questions about these Terms, please contact us:
M&H Cleaning Services
350 Barack Obama Blvd Unit 515
San Jose, CA 95126
Email: maintenanceandhousekeeping2022@gmail.com
Phone: +1 209 597 1504